VIP
1. Shipping Scope
2. Shipping Cost Calculation
The destination country/region and specific delivery address (including remote area surcharges if applicable);
The total weight and volume of the ordered tricycles (shipping fees for large items are calculated based on the larger value between actual weight and volumetric weight);
The selected international logistics method (such as sea freight, air freight, or international express).
3. Order Processing and Shipping Time
4. Shipping Responsibility and Reminders
We will carefully package the tricycles to ensure they are not damaged during transportation. However, if the goods are damaged or lost due to force majeure (such as natural disasters, wars, customs inspections) or the responsibility of the logistics carrier, we will assist you in contacting the logistics company to handle the claim procedures.
You are responsible for completing the customs clearance procedures and paying any customs duties, taxes, or other related fees required by the destination country/region. We will provide the necessary documents (such as commercial invoice, packing list) to assist you in customs clearance.
If you need to change the shipping address after placing the order, please contact our customer service immediately. If the goods have not been shipped, we can help you modify the address free of charge; if the goods have been shipped, any additional costs caused by the address change will be borne by you.
5. Contact Us
6. Return and Refund Policy
If the tricycle has a quality issue (e.g., manufacturing defects, damage caused before shipment), we will take full responsibility for the return shipping costs. Please contact our customer service team promptly to provide photos or videos of the quality issue, and we will guide you through the return process step by step, with no extra cost to you.
If you wish to return the tricycle for reasons unrelated to quality (e.g., change of mind, incorrect purchase), the return shipping costs will need to be borne by you. We apologize for any inconvenience this may cause, but the high cost of shipping large items makes it difficult for us to cover these expenses in such cases.
7. Privacy Policy
7.1 Information We Collect
Basic Contact Information: When you inquire about tricycle models, request a shipping quote, or place an order, we may collect your name, email address, phone number, and shipping address. This information is essential for us to contact you, confirm your order details (such as tricycle specifications, quantity), and arrange global shipping from China.
Order-Related Information: When you place an order for tricycles, we will collect information related to your order, including the tricycle model, quantity, customized requirements (if any), payment information (we only collect necessary payment verification details, and never store your full credit card or payment account information), and order status. This helps us process your order, arrange production, package the tricycles properly, and complete customs declaration for international shipping.
Website Browsing Information: We may automatically collect non-personal identifiable information about your browsing behavior on our website, such as your device type, IP address, browser version, and the tricycle models you view or inquire about. This information is used to optimize our website, improve our product display (such as showing more relevant tricycle models), and enhance your browsing experience—we will never associate this information with your personal identity without your consent.
Customization and After-Sales Information: If you have customized requirements for tricycles (such as special specifications, color modifications, or logo customization), we may collect relevant information you provide to meet your needs. When you request after-sales service (such as return, exchange, or quality consultation), we may collect photos/videos of the tricycle and relevant descriptions to assist in handling your request efficiently.
7.2 How We Use Your Information
To process and fulfill your tricycle order, including confirming order details, arranging production, packaging, customs declaration, and global shipping, as well as providing you with order updates and logistics tracking information.
To provide you with professional consultation and after-sales service, such as answering your questions about tricycle models, specifications, shipping costs, and handling return, exchange, or quality-related issues.
To optimize our website and products: Based on your browsing and inquiry behavior, we will improve our website layout, product display, and service quality, so that we can better provide tricycle products and services that meet your needs.
To ensure transaction security: We use your information to verify your identity, prevent fraud, and protect both your and our legitimate rights and interests, especially for large-sized tricycle orders with high transaction value.
To send you relevant information (with your consent): If you agree, we may send you updates about tricycle new models, promotions, or industry-related information—you can unsubscribe from these communications at any time.
7.3 How We Protect Your Information
We use HTTPS encryption technology to protect the transmission of your personal information, ensuring that your data is not intercepted or tampered with during transmission.
We store your personal information in a secure server with strict access control, and only authorized employees can access your information (and they are required to sign a privacy confidentiality agreement).
We regularly update our security systems and conduct security audits to prevent potential risks. For payment-related information, we cooperate with reputable third-party payment service providers and do not store your full payment details.
We will never sell, rent, or share your personal information with any third party for commercial purposes without your explicit consent. We may only share your necessary information with third-party service providers (such as logistics companies, payment processors) who assist us in completing tricycle order fulfillment and shipping, and these third parties are required to comply with this Privacy Policy and relevant privacy regulations.
7.4 Your Rights Regarding Your Information
Right to Access: You can request to view all personal information we hold about you at any time, and we will provide you with a clear and detailed response within 24 working hours.
Right to Modify: If you find that the personal information we hold about you is incorrect or incomplete, you can request us to modify it promptly.
Right to Delete: You can request us to delete your personal information at any time, provided that it does not affect the completion of your pending tricycle order or comply with relevant legal requirements. We will delete your information completely within a reasonable time after receiving your request.
Right to Withdraw Consent: You can withdraw your consent to our collection and use of your personal information at any time. Please note that withdrawing consent may affect our ability to provide you with tricycle sales, consultation, and shipping services.